Driving quality control
This Module focuses on the importance of quality control in recruitment through consistent processes and achieving buy-in from consultants. It stresses the need for team agreement on operational standards, exemplified by a practice where any client job received by a temp desk would be filled immediately or followed up within 15 minutes. This process was developed collaboratively, labeled as "the way we do things around here," and significantly contributed to operational consistency and efficiency. The approach advocated involves inclusively setting performance standards, where consultants have a say, and reinforcing these standards through reminders and discussions. This method ensures that rules are not only imposed but are owned by the team, making management straightforward and infused with shared accountability. Ultimately, The Module underscores the power of collective agreement in process optimization, ensuring high recruitment standards and fostering a unified workplace culture.