Client skills introduction
In Section 3 of the Savage Recruitment Academy Temporary and Contract Masterclass, the focus shifts to understanding why clients hire temps or contractors and how recruiters can effectively address their needs. This section emphasizes the importance of viewing oneself as a problem solver, not just a talent broker, by understanding and addressing the client's operational or commercial pains. Key areas covered involve meeting and exceeding client expectations, establishing trust, and the crucial aspect of taking and filling briefs effectively through direct communication, particularly over the phone. Strategies for building flexibility in recruitment processes are also discussed, alongside methods for handling client objections in a consultative manner that ensures positive outcomes for all parties involved. Additionally, the session tackles learning from unsuccessful job fills, highlighting the importance of aiming for a 100% job fill rate and continuously improving service quality. This masterclass segment is rich with actionable insights aimed at honing the skills of both novice and experienced temp recruiters.