The Billing Manager
The most challenging job in recruitment! Learning to lead and setting your standing in the team. Definition, role, impact and value of a ‘Billing Manager’. Classic BM mistakes to avoid. Managing priorities, quality control, delegation, prioritising tasks, and recruiter performance. Communication tips. The key skill of ‘coaching’. Effective one-on-ones. Innovative use of measurement and activity goals. (Yes, KPIs!). Managing prima- donnas, underperformers and building a cohesive team.